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©2018 by Richo Surf | Designed & Created by Hamish Taylor & Rooland | Store Policy

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Store Policy

Important Information
 

I personally take all orders so as to ensure that every detail is covered

My hand shaped custom surfboards are only available in Australia and ordered over the phone.

At this point in time I am unable to export surfboards over seas due to shipping, but if you plan on travelling to Australia you can contact me to arrange your hand shaped surfboard for collection upon your arrival in Australia.

Whether you are in Australia or Overseas I am always happy to talk to you about Surfboards, or any of my products.

Board Freight Costs

The cost of freight between Gold Coast and Melbourne averages around $75 through Surf Cargo and Surf Freight.

For all other areas, I only ship within Australia through IPEC and Discount Freight. I CANNOT give an accurate freight cost until a surfboard is packaged and weighed.

Freight is calculated and charged based on a combination of Volume and Weight.

The cost of freight varies from state to state and regional areas are generally more expensive than capital cities.

A rough estimate for the freight cost would be between AU$100 to $150 including packing, box and bubble wrap.

I charge exactly what it costs and do not add a margin to the freight cost.

Returns 

 

Return with Australia Post at your nearest Post Office or Mail Box:

3-10 days for most returns

 

I am committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 21 days in the condition that you received it and I will happily exchange size or refund*. We will also ship your size exchange request back to you, for free!

 

 

All items returned for refund or exchange must be returned in the original condition with tags attached. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received in a damaged state and as always if you have question or concern please call.

 

Free returns policy is limited to one return per order. Additional returns must be made at your own expense.